1. Our Commitment
At MySmtpMarket, we stand behind the quality of our SMTP services. We understand that issues can occur, and we are committed to resolving them fairly and promptly.
When We Offer Refunds
- Non-Working Credentials: If the SMTP credentials do not work at the time of delivery
- Service Not Delivered: If you do not receive your credentials within 24 hours of confirmed payment
- Incorrect Service: If you receive credentials different from what you ordered
- Duplicate Charge: If you were charged multiple times for the same order
When Refunds Are Not Available
- If the service was working at delivery but stopped working due to external factors
- If you misuse the service violating our Terms of Service
- If you share the credentials with unauthorized parties
- Requests made more than 24 hours after delivery without prior contact
- Change of mind after credentials have been delivered and verified as working
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us Promptly: Email us within 24 hours of receiving your credentials
- Provide Order Details: Include your order number and email address used for purchase
- Describe the Issue: Explain the problem you're experiencing with the service
- Provide Evidence: Screenshots or error messages are helpful for our investigation
Contact Support
3. Refund Process
Once we receive your refund request:
- Review: We will review your request within 24 hours
- Verification: We may test the credentials to verify the issue
- Decision: We will notify you of our decision via email
- Processing: Approved refunds are processed within 3-5 business days
4. Refund Methods
Refunds are processed using:
- Cryptocurrency: Refund to your specified wallet address
- Store Credit: Credit applied to your account for future purchases
- Replacement: Alternative working service of equal value
The refund method will be discussed and agreed upon during the resolution process.
5. Replacement Policy
In many cases, we prefer to offer a replacement service rather than a refund:
- Replacements are typically processed faster than refunds
- You will receive a new, verified working service
- If replacement is not possible, a full refund will be issued
6. Partial Refunds
In some cases, partial refunds may be offered:
- If the service worked for a portion of the expected duration
- If only part of the service was affected by issues
7. Dispute Resolution
If you disagree with our refund decision:
- Contact us with additional evidence or information
- Request a review of the decision by a senior team member
- We are committed to fair resolution of all disputes
8. Contact Information
For refund requests or questions about this policy:
- Email: support@mysmtpmarket.com
- Response Time: Within 24 hours
- Contact Form: Click here
Important: Please test your SMTP credentials immediately upon receipt. Report any issues within 24 hours to ensure eligibility for a refund or replacement.